Terms of Service

Software a restaurant uses to run its floor: QR ordering at the table, billing at the counter, a kitchen display, GST invoicing, staff management, loyalty and reporting. We provide the software. We do not cook, deliver, or sell food, and we are not a party to anything a diner buys from a restaurant.

• You must be authorised to act for the restaurant you register.
• Details you give us must be accurate, and kept accurate — your GST details in particular print on invoices you issue to your guests.
• You are responsible for your staff’s logins and PINs and for what is done with them.
• New accounts are reviewed by us before they go live. We may decline an application without being obliged to explain why.

There is no subscription and no monthly fee. The whole product is switched on from the first day.

• Commission is 2% of the order subtotal by default, and is charged only on orders a guest placed by scanning a table code.
• Orders your staff ring up at the counter carry no charge, however many there are.
• Commission is debited when the bill is settled — not when the order is placed, because orders get cancelled.
• Cancel or refund an order and the commission comes back. On a part refund it comes back in proportion.
• Optional plans lower the rate for a fixed fee for a period. Taking one is your choice and never required.

We may change the standard rate with notice. A change applies to future orders only — never retrospectively to orders already settled.

Commission is taken from a prepaid wallet you top up in advance. Top-ups are inclusive of GST and we issue a tax invoice for each one.

An empty wallet does not switch off your restaurant. Your counter, your kitchen display and your billing keep working at a zero balance. Only guest ordering from table codes pauses, and only until you top up. We warn you before it happens, at a balance and a number of days you choose.

• Your menu, your orders, your guests and your reports belong to you.
• You can export them at any time, in a readable format, without asking us.
• We do not sell your data, and we do not use one restaurant’s data to serve another.
• You are responsible for what you collect from your own guests and for telling them about it.

• Do not use Servkro to break the law, to issue false invoices, or to misrepresent tax.
• Do not attempt to reach another restaurant’s data, probe the service for weaknesses without our written permission, or resell access without an agreement with us.
• Do not use the guest notification channel for anything other than that restaurant’s own messages to its own guests.

We work to keep the service up and we do not promise it never goes down. The counter is built to keep billing through a dropped connection and to sync when it returns, which is the strongest guarantee we can honestly make.

• You can stop using Servkro at any time. Export your data first; we will help if you ask.
• We may suspend an account for non-payment, for a breach of these terms, or where the law requires it. Where the cause is money, we will tell you before we act.
• Records that a tax invoice, platform invoice or payment stands against are retained even after an account closes, because we are required to keep them.

Servkro is provided as it is. To the extent the law allows, our total liability to you for any claim is limited to the commission and plan fees you paid us in the three months before the claim arose. We are not liable for lost profit, lost business or lost data beyond that.

These terms are governed by the laws of India, and the courts of the place where the operator named above is registered have exclusive jurisdiction.

Anything here that is unclear is a fault of ours, not yours. Ask on the Contact page and we will explain it in plain words.