Refunds & Cancellation Policy

• A meal you ordered. You bought that from the restaurant, not from Servkro. Ask the restaurant — they can cancel, void or refund the order from their counter, in full or line by line.
• A wallet top-up a restaurant paid us. That is between the restaurant and Servkro, and the rest of this page is about it.

A restaurant can cancel or refund an order from its counter, before or after the bill is settled. When it does:

• Any commission charged on that order returns to the restaurant’s wallet automatically.
• On a part refund, the commission comes back in proportion to the amount refunded.
• The reversal happens in the same step as the refund. There is nothing to claim and nobody to ask.

• A top-up is credit against commission on future orders. It is not a purchase of goods and not a deposit we hold in trust.
• Unused balance does not expire.
• A top-up that failed, was charged twice, or was credited for the wrong amount is corrected in full. Tell us and we will fix it.
• A top-up already spent on commission cannot be refunded — that commission was earned on orders you were paid for.

If you stop using Servkro with unspent balance, write to us. We return the unused amount to the account it came from, less any commission already earned and any transaction charge the payment provider does not return to us. A credit note is issued against the original invoice, so your books and ours agree.

An optional plan buys a lower commission rate for a fixed period. It is not refundable part-way through, because the lower rate has already been applied to every order since it started. You can let it lapse, or move to a different plan at the end of the period.

• Commission reversals reach the wallet immediately.
• Money returned to a card, UPI or bank account is sent within 5–7 working days of us agreeing the refund. How long it then takes to appear is your bank’s to answer, and is usually another 3–5 working days.

Write to us on the Contact page with the invoice number or the date of the payment. A person reads it. If we think a refund is not owed, we will tell you why rather than let it go quiet.